How do I troubleshoot VoicePulse VoIP

No technology is considered infallible.

As other VoIP services you must solve sometimes your connection VoicePulse. Here are some common problems with VoicePulse and somehow addressing. Level of difficulty: Moderately easy

Instructions

General troubleshooting

1

Check your package VoicePulse.

It should come with Guide complete user and information for troubleshooting purposes.

2

VoicePulse website.

There are some common questions about troubleshooting. Problems vary in nature and there is no provision of the detailed troubleshooting guide. However, should the following sort, help the key issues.

No dial tone

1

Check your Internet connection.

Tone problems often in connection with Internet connectivity. Verify your router connection. Try power cycling devices.

2

Verify your IP address.

Dial * 110 # get your IP address. You should hear a different number of 0.0.0.0. If not, then your system detects the IP address and where have no dial tone. Secure the connection cable between the router and the adapter. But again, try power cycling.

3

Check your phone.

See if a connection to the gray is not loose. Make sure that the line is active.

4

Experience intermittent ringing tones?

This could be the result of your router will not effectively to register your device.

Lost calls

1

Update your firmware.

Endedie latest firmware, EZ independent von the router installed on your system.

2

Set the IP address your phone card in the demilitarized zone (DMZ)-router.

This prevents SPI, to cut your phone calls.

3

> run Internet speed test. Make sure that you have a minimum speed of 90 kbit / s.

Outbound caller display name

1

Call to VoicePulse client and ask for the identification of the caller to the former owner to remove.

Tell you to make the Virgin caller ID.

2

Information update and replace it with your ID name.

Three tones for inbound

1

Examine the telemarketer block functionality.

"Not in service" is part of this function. Sounds lead to separate automatic auto dialer before your phone rings.

2

Stop the sound by disabling the telemarketer for your account on the website VoicePulse Centre.

3

Edit and save the settings.

Spindle is displayed incorrectly

1

Make sure that your time zone is set correctly.

The default account is set to GMT.

2

Log in to your account with the site and click on "account summary."

Click on "Change account information" and reset your time zone.

Not disturb you with prompt actively

1

Follow, if you disturb active with call and someone calls the first it service

No, but when redial numbers rings without prompting.

2

Check if selection "3" phone "dial finally short" option required to save.

Therefore if someone presses stepfamily call blocked phone VoicePulse and encouraged, the stored identity until the message requested entry trigger is heard.

3

Notify the caller if it does.

Overlooking the static

1

Remove the VoIP service electronic interference affected.

You keep the device more far, and separate with a bunch of power for all components of VoicePulse VoIP. Check a presence of the microwave nearby if use a cordless phone, or if there are.

2

Eliminate bad cable.

Replace any cables, the wrong, including the network cable.

3

See if the router is responsible for the poor audio quality.

If you have a cable modem, the router attempt, to circumvent the quality review. Try the device router to another service or the network line to check the quality. Faulty routers must be replaced.

4

Check whether your phone is broken.

Pick up the phone and select * and wait to hear the menu. If you hear static, then you have your phone to get replaced.

Experience an echo.

1

Ask the other party to reduce your phone.

2

Make sure the volume the speakers.

Try to reduce the volume of the speaker to verify if ECHO is deleted. Some phones are more likely to echoProbleme. To attempt to replace your phone questions the calling party whon is the case.

3

Contact VoicePulse customer support for further assistance.

No voice

1

Learn more about "one-way audio" problems.

The router or Firewall blocked the data from your phone probably pass.

2

Check your phone card configuration and perform a detailed examination of the information in the DMZ (demilitarized zone) and port forwarding.