What are automated systems for phone?

1. Automated telephone systems have you never called many uses.If number of your Bank and punching in numbers, check your account balance or received a call from a political candidate to vote for him who used an automated telephone system.

This automated telephone systems, also known as the IVR - interactive voice response - systems use a database from the computer interact with people from a phone line. IVR communicates with people who recognize, press the number of people on their cell phones or your speech sounds. Companies use this technology in many ways, the service for the customer to perform surveys.

Customer service support

Large companies use your balances PBX automated check customers the possibility, make a purchase on the phone, pay bills or access credit card giving funds.

Company, the products or provide services typically also support and help desk by phone. For example, companies use screen and segment the IVR appellants, yours provides basic information for those who need not have a live operator your problem-based routing difficult cases to a live operator.

Information and entertainment

Sometimes the appellants want to hear only some basic information and need to speak to a live person.

Organizations use recorded messages, information about weather, flight arrivals and departures or film present both appellants. In recent years, IVR was used to the appellants as a candidate to enable (s) to questions which is during the games, performances IVRto manage this large tips appeal.

Office to vote and

Survey and polling companies can collect calls to participants responses make.

Companies, the prospect of a hot topic or to know how people in an upcoming election will vote may automated surveys, perform direct to its analysis. Automated surveys cost can be implemented quickly and live much less telephone interview, get faster results for a question in a timely manner.

Collection of information

Use hospitals, healthcare organizations and pharmaceutical companies IVR, perform comprehensive clinical studies or provide the test results for clients.

For example, a patient who wants to hear the results of its test for HIV, can call a phone number you give anonymously get a unique number and test results. The use is healthcare organizations remind IVR for awareness-raising activities as patients of appointments or chronically sick patients and instructions in a timely manner.