How to support a tech call to your ISP

Visit the tech support calls can be frustrating and time consuming and sometimes completely unnecessary.

To get the most problems with your Internet connection and repeated failures in the browser, it is important to plan before you make the call. Level of difficulty: Moderately easy

Instructions

You need: paper and PenBasic SoftwareFlashlight ModemISP promotes information about your computer and things

1. 1

   To plan in advance.

Your ISP have a wealth of information on technical service issues and important telephone numbers on its official website, but it is difficult to access this information when disconnected. Make sure you have good technology, a number of writes to support a phone book or a scheduler, and stored on your hard disk.

2

Your ISP support tools download.

Internet service providers often have software that can perform if connection problems or other problems with the Internet to meet. It can test your modem, network and go through a list of common fixes that can solve your problem without technical phone support. If you have a problem, print all information which the support tool offers you your particular theme.

3

Make a list you can see when you perform your technology to support the complaint.

Start by a note, what kind of computer you have, what operating system (e.g. Windows, UNIX, OS X), and what version of browser you use (such as Microsoft Explorer, Mozilla Firefox).

4

Note what kind of modem you have.

If an external modem provided at theYour ISP, receive the model number is located on the bottom.

5

List of all issues that occur, such as a slow link, not sent E-mails and connectivity scattered.

Select you for each problem w/ Dateorsque started, to have the problem. If you can not just get as close as you can. To know when the problem can support the engineers recognize when it is unique with downtime of your ISP or it can be a problem for your system.

6

Copy the error message, Word for Word.

If you receive an error when try to open a Web page, or when you try to send an email to the technicians who know the exact wording (number, if any) this error.

7

If you believe that slowly, check the connection with online speed test speed is.

Can the results with the technician to share and see if it is in the correct domain. (See resources below).

8

At least half an hour for the call to enable.

If you leave for work in five minutes, and then obtain the complaint at the latest. You want to able to devote your full attention to the call and get the help you need.

9

Keep a flashlight especially if your processor or modem under your desk.

The technician can questions about the number of model or how your cables are connected and can be hard to see it, the detail required no extra light.

10

Connect to a technician who can understand.

If you an ISP and telephone call centre abonnierengroß can a useful trick, I havelearned: If a tech support person you do not understand, hang up. Thinking you and you get probably to someone else in the call center, I hope someone speaks clearly and sufficiently strong for you to hear. How well will your call determine how you can communicate with the technician. If he can understand it and you do not understand the call is a complete waste of time. Let not intimidated. If in the middle of the call and nowhere will ask transmitted to another Soutienpersonne t.

11

Speak clearly and concisely the technician.

It must be able to understand how you are able to understand technicians should be. Be specific about your issues. Try to do make hiking, mumble or vague statements. Keep your list and gives the technician facts which it can work.

12

Be polite.

This is just to express frustration able but as hostile with the tech support will not person solve your situation very soon. Technicians are people, and are usually rather well courteous obvious helper applications react.

13

Ask for clarification if you don't understand a question.

If the technician on the modem speed or how your network is connected and that have the answer to be honest. Ask the technician to explain what should be and how you can get the right answer for him.

14

Make a call log.

Write you the date and time visited and name of the technician. Add all information received as of the day delivered the new modem that a technician at vo Tre House arrive, or as soon the server in thePlace and run again. If problems persist, and you ensure a call monitoring must, it is nice to have a record of exactly what you were promised and by whom.